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GENERAL CONDITIONS OF SALES

INTRODUCTORY STATEMENT

We are pleased to welcome you to our website: www.labosmascareignes.com/en/ (referred to as the "site” from here on in).

We strive to provide, to the best of our abilities, information that is both accurate and up to date on this site, which we reserve the right to correct the content of at any time and without notice. However, we cannot guarantee the veracity, accuracy or wholeness of the information made available on this site. As a consequence, we disclaim any responsibility to the following:

- Any imprecision, inaccuracy or omission relative to the information available on the site

- For any damage resulting from a fraudulent intrusion by a third party leading to a modification of the information made available on the site

- And more generally of any damages, whether direct or indirect, whatever the cause, origin, nature or consequences caused as a result of anyone accessing the Site or inability to access, the use of the Site and/or credit given to any information coming directly or indirectly from it.

These general conditions of sale govern exclusively the sales of products offered on the site. They are always available on this Site by the buyer at the time of registration of the order.

Consequently, the placing of an order implies membership of the buyer to the general conditions of sale to the exclusion of all other conditions contained in leaflets, catalogues issued by the seller, these condition are only indicative.

Site Editor

Mascarene Laboratories Ltd (Laboratoires Mascareignes)

Registered company RCS Port Louis February 23, 2004, No. 54681

Mauritius

Publication Director: Philippe Descroizilles

Production and Web Host

This website is designed, developed and managed hosting by PRESTASHOP

Data Protection

The Laboratoires Mascareignes - reminds you their commitment to scrupulously respect the trust you placed in them and to enforce the obligations of the law on "computers, files and freedoms”.

And you have a right to access, rectify and delete your personal data, which you can exercise directly to your customer using our online form or by email, in the contact section of the website, by mentioning your full name, address and customer number.

Through us, you can NEVER be brought to receive offers from other companies. AT ANY TIME we are bound by our commitment to the strict CONFIDENTIALITY of information you entrust to us.

You will be informed of our offers by phone, email or mail. However, if you do not wish to receive offers, simply decline the proposal directly under your account or email in the contact section of the site, while mentioning your full name, address and customer number.

Customer service
For any information, question or advices, our customer services are at your disposal:

Click here to get in contact with us by email

Phone: request a call back on 02071 936 189 - rates at normal UK level (leave your message, name and contact number and we will call you back free of charge).

Prices
The prices shown on this website are quoted in British Pounds Sterling excluding the postage costs or provision (see delivery). But the prices are subject to change, provided that the products ordered are charged at prevailing prices when registration of the order.

Participation Shipping is requested via Royal Mail or Colissimo, regardless of the number of products purchased. List of prices for every country in DELIVERY


The products remain the property of the Natural Skin Remedy until full payment of the amount due tLaboratoires Mascareignes.

Ban retail networks

Our products are intended to be sold only in our physical distribution networks or the internet. Accordingly, it is prohibited to sell, buy or make a gift back our products for resale outside of our networks, including internet sites. Beyond a violation of our trademarks or integrity of our products, such acts may be liable to civil liability and possibly criminal perpetrators. If you want to sell our products and thus adhere to values, CLICK HERE to open the contact form.


Order

The different steps in the following order:

You select the items you want and add them to the shopping cart, you can always check the contents of your cart, the corresponding price and make any appropriate amendments by clicking on ‘View cart’.

You login (email and password). If you are a new customer, you must create an account and login by entering a valid email address and a password (personal and confidential) that will be used later to identify you on the site.

You choose your shipping method, additional options if you wish you can confirm the payment (such as credit card or bank transfer) among those that are available, you commit in turn.

The provision of personal information required to process and deliver orders is mandatory. When you confirm your order by clicking the "Finish” button, you accept it as the entirety of these General Terms and Conditions. Your order is processed by our Customer Service. Upon registration of your order, a detailed receipt will be sent to your email. This acknowledgement summarises all the elements of your order, the exact amount charged and the terms of delivery of your order.

You agree that our systems of registration of the order are worth proof of the nature of the agreement and the date. We draw your attention to the fact that the same reference product cannot be ordered in quantities greater than 6 items per order.

However, we reserve the right to cancel any order from a customer with whom there is a backlog of payment or a dispute over payment of a previous order, or for any other legitimate reason including taking the unusual nature of the order.

You agree that our systems of registration of the order are worth proof of the nature of the agreement and the date. We draw your attention to the fact that the same reference product cannot be ordered in quantities greater than 6 items per order.

However, we reserve the right to cancel any order from a customer with whom there still exists arrears due from previous purchases or a dispute over payment of a previous order, or for any other legitimate reason including taking the abnormal nature of the order.


Availability of products

The AVAILABILITY of our products offered on the Site is guaranteed, except due to any natural disaster or act of God.

Payment

The payment of your purchases on the website operates either in Euros or in British Pounds Sterling. Choice at the very top of every page.

Depending on your order, one or more of the payment of the following are available: payment with order by credit card or bank transfer payment.

Depending in particular on the age of the client with brands Akno Natura and Pso Natura or the amount of the current order and previous orders, any unpaid, we evaluate payment terms tailored to the situation of each client. These terms are announced at the time you step payment process control.

Payment is made according to the payment method, authorised by the relevant commercial offer. Online payment by credit card is secure. Payments by Maestro, Electron card are not accepted. The entire transaction is sent in encrypted form to a bank validation server using SSL (Secure Socket Layer). Then you make your purchases safely. In consideration of our commitments, we ask that you respect the payment terms that we offer.

Our payment terms are mandatory.

Delivery

Our sales and prices are starting from EG Services, rue du Petit Montmarin to 70,000 Vesoul (Haute Saone) in France or our logistic platform in the US (Uxbridge). The products are delivered in accordance with the address of your choice as indicated during the ordering process and only in the country of delivery permitted. If your country is not in the list, please contact us. It is your responsibility to provide us with exactly all the details necessary for the proper delivery of your order.

You will be delivered in time through 3 working days of receipt of your payment.

Refunds

If your product does not match your expectations, do not worry. Return it to us simply in is original packaging, in perfect condition, within 15 days of your order with care to Mascareignes Laboratories c/o EGServices Montmarin street VESOUL 70,000. We are committed to the exchange, or if you wish to be refunded by cheque within 15 days of receipt by us as follows:

-The package is returned without being opened, we will refund the price of the package (excluding shipping and return).

-The product is returned because of our responsibility, we will refund the product, shipping and return potential.

Respect for man and nature

For your comfort and to preserve the integrity of the skin,100% of our active ingredients are natural;

With similar efficacy, we systematically select natural ingredients or derivation from natural origin, and try to remove all synthetic ingredients.

All formulas contain less than 1% of synthetic products, with the exception of the Mattifying Cream Akno Natura for the effectiveness of its sunscreens.

All our formulas are guaranteed free of parabens EDTA,synthetic fragrance, synthetic dye free.

All our products are laboratory tested and meet public health standards. Since our inception our finished products have never been tested on animals.

Consumer Warranty

Of course you get the legal guarantee against hidden defects of the delivered products (see our commitment to return)

Responsibilities

The products are in accordance to the European legislation. All our topical cosmetic or dietary supplements are manufactured in France and meet the strictest requirements.

Laboratoires Mascareignes cannot be held liable for breach of contract in case of stock shortage or unavailability, case of absolute necessity, disruption or strike of postal services and means of transport and/or communications. Laboratoires Mascareignes will not be liable for any consequential damages because of the loss of business, loss of profits, loss of opportunity, damages or expenses.

Laboratoires Mascareignes recall that the application of the law, unanticipated minors are incapable of contracting. Therefore, orders for minors must be placed in custody. In case of accidental collection of personal data relating to minors, parental authority has the capacity to oppose their conservation.

Hyperlinks may link to other websites than the present. Laboratoires Mascareignes recall that the creation of any hyperlink to the homepage of this website or any page of the website is subject to express prior written Laboratoires Mascareignes.

Intellectual Property

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this site and all the elements, trademarks, designs, logos, graphics, etc…found in this website and their compilation are the exclusive property of Laboratoires Mascareignes or its suppliers, they do not grant any license or any right other than to consult the site.

The reproduction or use of all or part of these elements is only authorised for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes infringement and is punishable under the Intellectual Property without the prior written consent of Laboratoires Mascareignes.

Applicable legislation/jurisdiction

This contract is subject to the law of Mauritius. The language of this contract is in English language. In case of dispute the Mauritian courts will have exclusive jurisdiction.


Changing terms and conditions of sale

Given the possible evolution of the site, the Natural Skin Remedy reserves the right to adapt or modify at any time the present conditions of sale. The new general conditions of sale will, where appropriate, be notified to the customer by online modification and will apply only to sales made after the change.